Cancellation & Refund Policy

Standard Cancellation Terms

The 14-Day Rule

Any cancellation made within fourteen (14) days of the pickup date results in a charge equal to 100% of the contracted amount. All deposits and other payments become strictly non-refundable within this window.

To cancel a reservation, customers must send formal written notice to info@roadnationcharterbus.com. Any charge associated with a cancellation is final and cannot be transferred to future or alternative services.

Performance Failures & Breakdowns

RoadNation may, at its sole discretion, refund a portion of a deposit or estimated costs if a Performance Failure (such as a mechanical breakdown) occurs. However, a performance failure on one vehicle does not affect or provide refunds for other buses in the charter that were not impacted. The client remains liable for all costs associated with non-affected vehicles.

No-Show Policy

If the driver arrives at the pickup location and the client is not present within 60 minutes of the scheduled time, the ride is considered a "No-Show." In that event:

• The reservation is automatically cancelled.
• The client remains fully liable for 100% of the Estimated Cost.
• RoadNation is not responsible for any inability to contact the client via the phone number provided.